30-days refund/return guarantee.
We want you to feel comfortable and confident when shopping at anypearls, that’s why we offer a 30 days return & exchange policy. You have the right to enjoy the return and exchange service within 30 days after the package is successfully delivered, and the date and status of the package's successful delivery are subject to the logistics tracking results. If you do not submit any refund or return request within 30 days, you will no longer be entitled to any return guarantee service.
What’s the Refund/Return Policy?
- Items returned without authorization will not be accepted.
- The time frame for return & exchange must not exceed 30 days from when the original order was received.
- Any product you return must be in the same condition and original packaging as it was received.
- If you are not satisfied with the product you received, or ordered a wrong item due to your own mistake, please send the package back to our return address and you will be responsible for shipping fee. Once we receive your returned item, we will process your refund.
- If you do not receive the package over 25 days please contact us, we will investigate the delivery status, if the delivery fails or is not delivered successfully, we will process your refund within 24 hours.
- If you want to cancel the order and get a refund, we will process your refund within 24 hours if you have not received the email with the tracking ID or the order package has not been shipped. If the package has been shipped and we have sent a tracking ID to your email, you need to resubmit a new refund request within 30 days of receiving the package.
- If you have received the package, but get some wrong items, or the items is damaged or damaged due to shipping, please contact and take a photo for us, once confirmed we will process your refund within 24 hours. If you just need a replacement without a refund, we will resend you the correct product within 2 days.
- Items specifically marked as handmade or custom made on the product detail page are not eligible for returns or refunds.
Who charges for the return shipping fee?
- If you choose the wrong phone model size or you don’t like the style and want to return or change it after receiving the products, the customer is responsible for the return and re-delivery cost.
- If you receive the wrong style/colors/model/defective/damaged product, anypearls will bear all shipping costs, and will be re-sent to you in the correct case or after receiving the return money.
When are refunds processed?
- Refunds will be processed within 24 hours of receipt of the returned package.
- Refunds will be credited back to your account via your original payment path.
- You will be notified by email when the refund is successful.
- PayPal refund usually takes 1-3 business days.
- Credit card refunds usually take 5-7 business days to appear on your statement.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.
Special Notice for Refunds/Returns
- Any refund needs to be applied within 30 days after receiving the package. If more than 30 days, no refund will be provided.
- When placing an order, please choose the correct product color, size and other options to avoid return or exchange.
- We do not provide any return labels or pay for any return shipping.
- Any returned items must be sent to our designated shipping address.
- Any item returned to us that does not comply with our refund policy will either be discarded or returned to you, and you will be responsible for the shipping cost.
We encourage customers to carefully read and understand our returns policy. Please make sure all items are eligible for return to avoid disappointment. In the event of miscommunication or otherwise, the return and refund terms and conditions set out on our website shall prevail. If you have any questions, please contact our customer support team will help within 24 hours.
Package Return Address807 Pottawatomie Ave, Manhattan, KS 66502, United States
Customer Support
Email: bill@anypearls.com
Phone: +852 52830881
Address: 807 Pottawatomie Ave, Manhattan, KS 66502, United States
Any questions about shopping policies, shipping, refunds and other frequently asked questions can be answered here
- Orders
- Shipping
- Refunds
- Guaranteed
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Why did I not receive any confirm email?If you haven't received an email from anypearls after placing your order, please check your spam, they may be blocked. If still not please contact us. Usually, anypearls will send you a confirmation email after you order. When we ship out, we will send you a second email with tracking number.
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How to check the status of an order or package?We have an advanced online package query system. Regardless of whether you register as our member or not, you will receive an email with an order tracking ID after the package is shipped. You can check the order or package status by email, or click here Track Package.
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What should I do if I never receive the package?Our shipping time usually takes 10-15 days, if you have not received the package after 20 days from the order date, please contact us to investigate the package status.
In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. -
What should I do if the shipping address is wrong?If our warehouse has not yet processed your order, we can change the address for you.
If we have already shipped your order or have sent you a tracking ID email, then we cannot change your address. -
Can I edit or cancel my order?If you wish to edit or cancel an order, please contact us as soon as possible with your order details. If your order has not shipped, we will edit or cancel it for you. We cannot edit this order package if it has already been shipped. For cancellation requests, please submit a refund request to us after you receive the package.
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What if my parcel or product is damaged?If your package is damaged during transportation, please contact us within 3 days after the package is delivered, and attach a photo of the item for us to confirm, once it is confirmed that it is our problem, we will resend the new item for you within 48 hours .
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Do I need to register when placing an order?Depending on your needs, with or without registration you can get a series of e-mail notifications about the order, you will not miss any information. However, we recommend registering as our member for free.
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What if the item I receive is not what I ordered?Don't worry, we will check every order strictly. If it is true that the wrong product was sent due to our mistake, please contact us and attach the product photo, we support refund or resend a new item for you after confirmation.
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Will I need to pay customs?No, All orders are currently free of any duties or other fees.
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When will my order be shipped?We process orders between Monday and Saturday. The order will be processed and shipped within 2-3 working days from the date of the order. If you still have not received the tracking confirmation after 5 working days from the date of payment, please contact us.
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Do I need to pay for shipping?No, all of our items are currently exclusive of any shipping and duties.
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Which countries do you shipping to?For most countries around the world, on the checkout page, you can select your country to ship to if it's on the list.
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How do I return an item?If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
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What if the items I received are defective?Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
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How long is the returns process?Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
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When will I receive my refund?All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
We are proud of our products because we believe they are amazing. However, we know that shopping online can be daunting, especially for the first time, so we will make every effort to ensure that you are 100% satisfied with your purchase.
1% of your order will be donated to the world's poor children's fund!
We have joined the World Children's Poverty Allowance Program. For each order you place, 1% of the amount will be donated to books or charitable funds for vulnerable children in the world who need help the most. Because of you, the world will become warmer.
Shopping Guarantee
Handling / Ship within 1 - 3 days.
United Kingdom 7-10 days delivered.
United States / Worldwide 10-15 days delivered
Return / Fast refund, 100% money back.
Full Refund if you don't receive order.
100% Satisfaction Guaranteed.
