This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from anypearls.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
- Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiatives (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Childrens Privacy
Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of thirteen (13) (or such other age provided by applicable law in your country/region of residence), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from any child unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from any child without permission from that child’s parent or legal guardian, we will take steps to remove that information.
Data retention
We process your Personal Data for the minimum period necessary for the purposes set out in this Policy, unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will destruct your Personal Data.
Personal Data will no longer be retained when you request to remove your Personal Data, we will accordingly complete the task. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Minors
The Site is not intended for individuals under the age of 18 years .
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at help@anypearls.com or by mail using the details provided below:
Customer Support
Email: bill@anypearls.com
Phone: +852 52830881
Address: 807 Pottawatomie Ave, Manhattan, KS 66502, United States
Any questions about shopping policies, shipping, refunds and other frequently asked questions can be answered here
- Orders
- Shipping
- Refunds
- Guaranteed
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Why did I not receive any confirm email?If you haven't received an email from anypearls after placing your order, please check your spam, they may be blocked. If still not please contact us. Usually, anypearls will send you a confirmation email after you order. When we ship out, we will send you a second email with tracking number.
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How to check the status of an order or package?We have an advanced online package query system. Regardless of whether you register as our member or not, you will receive an email with an order tracking ID after the package is shipped. You can check the order or package status by email, or click here Track Package.
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What should I do if I never receive the package?Our shipping time usually takes 10-15 days, if you have not received the package after 20 days from the order date, please contact us to investigate the package status.
In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable. -
What should I do if the shipping address is wrong?If our warehouse has not yet processed your order, we can change the address for you.
If we have already shipped your order or have sent you a tracking ID email, then we cannot change your address. -
Can I edit or cancel my order?If you wish to edit or cancel an order, please contact us as soon as possible with your order details. If your order has not shipped, we will edit or cancel it for you. We cannot edit this order package if it has already been shipped. For cancellation requests, please submit a refund request to us after you receive the package.
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What if my parcel or product is damaged?If your package is damaged during transportation, please contact us within 3 days after the package is delivered, and attach a photo of the item for us to confirm, once it is confirmed that it is our problem, we will resend the new item for you within 48 hours .
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Do I need to register when placing an order?Depending on your needs, with or without registration you can get a series of e-mail notifications about the order, you will not miss any information. However, we recommend registering as our member for free.
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What if the item I receive is not what I ordered?Don't worry, we will check every order strictly. If it is true that the wrong product was sent due to our mistake, please contact us and attach the product photo, we support refund or resend a new item for you after confirmation.
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Will I need to pay customs?No, All orders are currently free of any duties or other fees.
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When will my order be shipped?We process orders between Monday and Saturday. The order will be processed and shipped within 2-3 working days from the date of the order. If you still have not received the tracking confirmation after 5 working days from the date of payment, please contact us.
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Do I need to pay for shipping?No, all of our items are currently exclusive of any shipping and duties.
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Which countries do you shipping to?For most countries around the world, on the checkout page, you can select your country to ship to if it's on the list.
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How do I return an item?If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
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What if the items I received are defective?Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
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How long is the returns process?Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
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When will I receive my refund?All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
We are proud of our products because we believe they are amazing. However, we know that shopping online can be daunting, especially for the first time, so we will make every effort to ensure that you are 100% satisfied with your purchase.
1% of your order will be donated to the world's poor children's fund!
We have joined the World Children's Poverty Allowance Program. For each order you place, 1% of the amount will be donated to books or charitable funds for vulnerable children in the world who need help the most. Because of you, the world will become warmer.
Shopping Guarantee
Handling / Ship within 1 - 3 days.
United Kingdom 7-10 days delivered.
United States / Worldwide 10-15 days delivered
Return / Fast refund, 100% money back.
Full Refund if you don't receive order.
100% Satisfaction Guaranteed.
